Support

Last updated: June 2026

1. Contact Us

If you need help or have any questions about JC CO:ACT, please email our support team at support@hkpa.org.hk. We are happy to assist you in English or Chinese.

2. Response Time

We aim to respond to all enquiries within 1–2 business days. During peak periods it may take slightly longer, but we will always get back to you.

3. Frequently Asked Questions

I cannot log in to my account.
Make sure you are using the email address and password you registered with. If you have forgotten your password, tap “Forgot Password” on the login screen to receive a reset link by email.
I did not receive the password reset email.
Please check your spam or junk folder. If it is not there, wait a few minutes and try again. Contact us if the problem persists.
How do I update my profile information?
Go to the Profile tab, then tap “Edit Profile” to update your name, photo, and other details.
How do I turn off notifications?
You can manage notification permissions in your device Settings under JC CO:ACT.
How do I delete my account?
To request account deletion, please email us at support@hkpa.org.hk with the subject line “Account Deletion Request”. We will process your request within 7 business days.

4. About JC CO:ACT

JC CO:ACT is an application developed by the Hong Kong Playground Association (HKPA) to connect young people with volunteering opportunities, events, and community programmes.